Waiting a week or more to hear from a support rep is unconscionable. My point is that after six days without a response from Western Digital support, I no longer recommend WD products. My Cloud is also compatible with Apple Time Machine for My Cloud Mac users. Managing its files through a web browser is awkward, to say the least. WD SmartWare Pro backup software for PCs offers options that fit your schedule. Still, I got the device because it behaves like a directly connected storage device on my Mac, displaying an icon on my desktop as though it were a USB or Thunderbolt drive. It’s inconvenient, but I can see and download my files when necessary.
To be fair, while I can’t log and mount an icon for my My Cloud Home device on the desktop, I can access my files via a web browser or IOS app. It’s been six days since I could access my files from the desktop, and I’m still awaiting a response. I received an automated reply that they would escalate my case and follow up as soon as possible. Waiting for Support for Six DaysĪfter four days without a response, I submitted a second support ticket and asked to escalate my issue. When I was still unable to connect to my My Cloud Home after 24 hours, I contacted WD support and explained that my network-attached storage device is worthless if it’s unable to connect to their (Western Digital’s) servers. My internet connection worked flawlessly for everything except my My Cloud Home, so I tried again.
Check your internet connection and try again.” WD Diskless My Cloud Pro Series PR4100 Network Attached Storage - NAS 4.
WD MY CLOUD FOR MAC FOR MAC
Wd My Cloud App For Mac does not have a power button wait until it turns on. Im looking for a 2U rack mount NAS to land my VM backups. From plugging in to running, this video will sh. Last week when I attempted to log in, instead of mounting its icon on my desktop, I received an error message: “My Cloud is having trouble connecting to the server. Connect the power cord to the WD My Cloud device to turn it on. Product Marketing Manager, takes you through setting up your My Cloud on a Mac computer. It was annoying, but I was always able to log in and access my files. Its icon, which had appeared on my desktop for months at a time without intervention, began disappearing and requiring me to log in manually. It performed well for the first couple of years before becoming less and less reliable. This article explains the purpose of a Dashboard.
WD MY CLOUD FOR MAC HOW TO
What Is and How To Access a WD Product Dashboard. Backing up Windows or Mac to WD Network Attached Storage (NAS) This article explains how to perform a backup to a My Cloud, WD Sentinel or My Book. I recommended it without hesitation and have used it for personal network storage ever since. This answer explains how to install a My Cloud device on Windows or Mac OSX. I was impressed by the then-new My Cloud Home, which was reasonably-priced, easier-than-others to configure and use, and surprisingly full-featured for its price (starting at $159 for a 2TB model).
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